The Fastest Communication Tool for Your Hotel
Build customer relationships, answer questions, send booking updates, promote your business. All in WhatsApp.
Great partners on the side of Guestly
Lift Guest Experience on a new Level
At Guestly, we're on a mission to revolutionize the way hotels, b&bs, apartments and resorts communicate with their guests.
Stay connected, anytime, anywhere
Reach your guests instantly through WhatsApp, Europe's most popular messaging app. With Guestly, you're always just a message away, giving you a direct line to your guests before, during, and after their stay.
Fast, direct, and effortless communication
Communicate with guests in real time. Answer questions, provide updates, and solve issues instantly. Our AI helps you respond quickly, making guest communication smooth and stress-free.
More than chat: engage with campaigns that work
Take your marketing to the next level. Send powerful campaigns directly to guests through WhatsApp, with open rates up to 30x higher than traditional emails. Reach the right people at the right time and watch your bookings grow.
One dashboard, total control
Manage everything from one place. See bookings, guest messages, tasks, and campaigns at a glance. Whether you're on a phone, tablet, or desktop, Guestly keeps you in control wherever you are.
Digitalize your guest journey
with WhatsApp
Automated - yet personalised - communications, from booking to departure
Answering FAQs
Provide information requested by prospective guests.
Chat-based booking
AI virtual assistant guides users through the booking process.
Welcome message
Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience.
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
In-house requests
Our AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team.
Upsell and cross-sell campaigns
Send automated messages to suggest personalized upselling and cross-selling campaigns.
Check-out campaigns
Send automated messages to facilitate the check-out process.
Guest reviews campaigns
Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.
Want to boost direct bookings?
Request a meeting with one of our experts to explore how you can boost revenue and guest satisfaction with Guestly.
Powerful tools to communicate efficiently
- Chat
- Schedule messages
- Broadcast
- Campaigns
- PMS integration
- Chat-in bubble
- Task management
- Multi-device support
Your direct line to every guest
Effortlessly connect with your guests using WhatsApp, the world's most popular messaging platform. Every conversation, right at your fingertips.
- Manage all guest conversations from one unified inbox.
- Send and receive text messages, images, and files with ease.
- Answer guest inquiries in real-time, no matter where you are.
- Personalize your responses to create a memorable experience.
The only end-to-end suite to improve your guest communication
Unlock the power of Guest Communication
1. Sign up for free
Create your account with just a few clicks and explore Guestly with a 30-day free trial.
2. Set up your tools
Connect your account to WhatsApp. Link your PMS to sync guest data and bookings.
3. Start chatting
Engage with your guests instantly. Send them personal messages or allow our Guestly AI to do so for you.
4. Grow with Guestly
Monitor performance, launch campaigns, setup automations and watch your guest satisfaction soar, all from one simple dashboard.
There's a plan for every kind of hotel
Choose the one that fits your needs.
Light
The basics to start chatting with your guests
- 1 business property
- 3 team members
- Temaplate Studio
- Scheduled messages
- Broadcasts
- Unlimited contacts & bookings
- Unlimited conversations
- Push notifications
- 3 languages supported (IT, DE, EN)
- Multi-device (pc, smartphone, tablet)
- GDPR-compliance
- Guestly support & Help Center
- excluding META pricing
Pro
More features for small to mid size businesses
Everything in Light plus:
- 1 business property
- 20 team members
- WhatsApp Campaigns
- Marketing Tools (e.g. Chat-ins)
- PMS Integration
- Task management
- Team messaging
Enterprise
Unlock the full potential of Guestly & WhatsApp
Everything in Pro plus:
- Unlimited business properties
- Unlimited team members
- AI chatbot
More Features in the pipeline
- AI chatbot
- Pre check-in
- Booking Engine
- Upselling
- Team chat
Automated conversations
Automate your guest interactions without losing the personal touch. Our AI-powered virtual concierge is ready to enhance the guest experience effortlessly.
- Automatically handle guest inquiries, from check-in questions to room service requests.
- Respond instantly with AI that understands context and needs.
- Ensure seamless communication by routing requests to the appropriate teams.
- Free up your staff while keeping your guests satisfied 24/7.
You have questions?
And we have got answers to all of them.
What phone number should I use for WhatsApp?
You can use your hotel’s phone number to connect with your guests on Guestly.
Which PMS integrations do you support?
Currently, we support the integration with XENUS, ensuring that your existing systems work harmoniously with Guestly. The integration with ASA Hotel is coming soon.
What sets Guestly apart from the WhatsApp Business app?
Unlike the standard WhatsApp Business app, Guestly leverages the robust capabilities of the WhatsApp Business API. This empowers you with automated messages, broadcasting, marketing campaigns, multi-device support, and flawless PMS integration.
Is there an extra fee for using the WhatsApp Business API?
Yes, there is an additional cost of €0.03-0.05 for each conversation (24-hour message threads) that you send using the WhatsApp Business API. This fee is paid to WhatsApp from your Facebook Business Account.
How secure is my guest data with Guestly?
We prioritize the security and privacy of your guest data. Our system employs robust encryption protocols and adheres to strict data protection standards (GDPR) to ensure that your information remains secure and confidential.
Be the first to turn WhatsApp into your front desk with Guestly
- Terms Of Services
- Cookies and Advertisements
- Privacy Policy
- Legal Notice
- [email protected]
© 2025 Guestly